Troubleshooting
A result doesn't look right
What to do when the product looks different, the language or dialect is wrong, or one part of a result needs changing.
SymplysisAI
The product looks different
- Use sharp, front-facing photos of the real product on a plain background.
- Add a note such as “keep the label exactly as in the photo”.
- Avoid photos with other products, hands covering the label or heavy filters.
Wrong language or dialect
Check the Language and Dialect fields on each run; they start from the workspace's defaults. For Arabic, choose the dialect of the country where your buyers live.
Change one part
- Landing page: redraw one section with your instructions (5 credits).
- Posters: redraft the free ideas, then render only the ones you like.
- Ad Clone: edit the directions after the analysis, before generating images.
- UGC video: edit the scripts before filming.
Questions and answers
Can I get credits back for a result I don't like?
Credits are refunded automatically for failures. For a result you're unhappy with, tell us in the chat with the run; we look at every case.
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Related articles
- When a run fails: refunds and what to doWhy a run can fail, how credits come back automatically (fully or partly), what each error message means and when to contact us.
- Languages and Arabic dialectsThe app's 12 interface languages, the 40 languages it creates in, right-to-left layouts, and the Arabic dialect of every country.
- My payment hasn't been appliedWhat to check when you paid but your plan or credits aren't active yet, for card, crypto, Binance Pay and RedotPay.
Still stuck? Ask us.
Our assistant answers in your language right away, and a person from the team takes over whenever you need one.