Invoices and refunds
Where to find your invoices, when a payment can be refunded, and how credits from failed runs come back on their own.
SymplysisAI
Invoices
Every confirmed payment gets an invoice with its number, date and amount, listed under Invoices in Settings → Billing & finance. Need company details on an invoice? Contact us.
Credits come back automatically
Failed runs return their credits on their own, and a partly failed run returns the part that wasn't delivered. You never need to ask for these.
When money can be refunded
- A charge made in error or charged twice because of a mistake on our side: refunded in full.
- A continuous fault on our side that kept you out of the service for more than 5 days after you reported it: a partial refund for that period may be requested.
- Within 48 hours of your first subscription, if you haven't used credits on the AI tools: considered in good faith.
When a refund isn't available
- After credits have been used on the AI tools in the current period.
- More than 48 hours after the first subscription payment.
- For accounts suspended for breaking the Terms or the Acceptable Use Policy.
How to ask
Email support@symplysis.com from your account's address with the invoice number, the payment date and the reason. We answer within two business days; approved refunds return to the original payment method in 5 to 10 business days. The full text is in the refund policy on symplysis.com.
Questions and answers
Can the assistant in the chat refund me?
No. Refunds are always reviewed by a person; the assistant passes your request on.
I was charged but my plan didn't activate.
That's not a refund case yet: see “My payment hasn't been applied”, we'll apply it.
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Related articles
- Payment methods: card, crypto, Binance Pay and RedotPayThe four ways to pay for a SymplysisAI plan or credits, how each one works and how long it takes to apply.
- When a run fails: refunds and what to doWhy a run can fail, how credits come back automatically (fully or partly), what each error message means and when to contact us.
- Pay with a CIB or Edahabia cardHow to pay for a SymplysisAI plan or credits with an Algerian CIB or Edahabia card through SATIM, in dinars.
- Pay with crypto (USDT or USDC on BEP20)How to pay with USDT or USDC on BNB Smart Chain (BEP20), where to find the transaction hash and how the automatic check works.
- Pay with Binance PayHow to pay with Binance Pay: send USDT or USDC to our Pay ID, type your Binance nickname or UID, and your plan or credits switch on automatically.
Still stuck? Ask us.
Our assistant answers in your language right away, and a person from the team takes over whenever you need one.