Your online store
Orders and confirmation calls
How orders move from New to Delivered, logging confirmation calls, WhatsApp, assigning agents, duplicates and blocking fake orders.
SymplysisAI
The order statuses
| Status | Meaning |
|---|---|
| New | Just placed, not called yet |
| Confirmed | The buyer confirmed on the phone |
| Postponed | The buyer asked to be called later |
| No answer 1 / 2 / 3 | Calls without an answer |
| Ready | Packed and ready for the delivery company |
| Out for delivery | With the delivery company |
| Delivered | Received and paid |
| Returned | Refused or not collected |
| Cancelled by customer / by store | Cancelled, with a reason |
Confirm an order
- 1Open Store → Orders and open a New order.
- 2Call the buyer from the order, or open WhatsApp from it.
- 3Log the call and set the status. Add a note if needed.
- 4Confirmed orders can be sent to a delivery company from the order or in bulk.
Team and protection
- Assign orders to confirmation agents by hand or automatically; agents see only the Store.
- Duplicate orders are flagged, and you can block a phone number or an IP that sends fake orders.
- Abandoned checkouts (started but not sent) are listed so you can call them back.
Questions and answers
Can I export orders?
Yes, as a CSV file from Store → Orders.
Can orders reach a spreadsheet or Telegram?
Yes: see “Google Sheets and Telegram alerts”.
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