Refund Policy

1. Overview

This policy sets out how SymplysisAI, Inc., a Delaware C corporation registered in the United States, handles refund and cancellation requests for paid subscription plans on the SymplysisAI platform.

2. Subscriptions and the free store

The AI generators run on credits. You can buy a one-time credit pack, whose credits never expire, or choose a paid plan (Lite, Starter, Growth, or Pro, billed monthly or yearly) that adds credits every month. There is no free trial of the generators.

The free online store, one store and up to 50 orders, is separate from AI generation and does not require a card.

3. When you're entitled to a refund

• If an amount was charged in error or duplicated because of a technical mistake on our part, we will refund it in full within 7 business days.
• If you could not access the service because of a continuous technical fault on our side lasting more than 5 consecutive days, and it was not resolved after you reported it, you may request a partial refund proportional to the affected period.
• If you request a refund within 48 hours of your first subscription and have not used any credits on the generating tools, we may consider your request in good faith.

4. When a refund is not available

• After you have used any credits on the generating tools (UGC videos, landing pages, ad copy, posters, voiceover) in the current billing cycle.
• After 48 hours have passed since payment for the first subscription was completed.
• For subscriptions renewed automatically once a new billing cycle has started. Cancelling stops the next renewal but does not refund the amount already paid for the current cycle.
• For accounts suspended for violating the Terms and Conditions or the Acceptable Use Policy.

5. How to request a refund

Email support@symplysis.com from the address registered on your account, and include your invoice number, the payment date, and the reason for your request.

We reply within two business days. If approved, the amount is returned to the original payment method within 5 to 10 business days, depending on your bank's or payment processor's policy.

6. Cancellation

You can cancel automatic renewal at any time from your account settings or by emailing support@symplysis.com.

Cancelling stops billing for the next cycle only; the service stays active until the end of the current paid cycle, and the amount paid for that cycle is not refunded.

7. Plan changes

When you upgrade to a higher plan, the price difference is charged on a prorated basis starting from the upgrade date.

When you downgrade to a lower plan, the change takes effect at the start of the next billing cycle.

8. Changes to this policy

We may update this policy from time to time. The last-updated date appears at the top of the page. Active subscriptions are governed by the policy in effect at the time of subscribing, unless we explicitly notify you of a change before your next billing cycle.

9. Contact us

For any question, refund, or cancellation request, email support@symplysis.com.